All Aboard: East Coast Trains
All Aboard: East Coast Trains
Welcome to All Aboard: East Coast Trains, the series featuring the unsung heroes behind one of the UK's biggest railways. It's a mammoth operation offering long distance service to thousands of passengers every day.
At Your Service
After half a century on the job, York Station's J.R. dispatches his last-ever train. Assigned to station security, new recruit Liam investigates an alarming situation. Then, a mystery shopper puts onboard service to the test.
Derby Day
All hands are on deck as Newcastle Station prepares for one of the country's biggest football matches. Thousands of fans descend on the station without incident, but major crowd trouble breaks out when the visiting team wins the match.
Match Day
It's the last day of the premier league football season and throngs of potentially rowdy fans are crisscrossing the country in search of glory. For East Coast Trains staff, this means heightened security and crowd control procedures
The Long Weekend
From the platforms to the control centre, the East Coast team braces for the busiest weekend of the year. During Easter, nearly every train carriage is booked to capacity. And up and down the line, staff prepare for the five-day mass migration.
We Are Family
Chef Mark and crew leader Nigel cater to passengers in the morning "porridge express" to London. Having survived cancer with help from her East Coast family, Michelle proves she has the onboard shop under control.
Not Your Regular 9 to 5
Since leaving his job as an accountant, train driver Steve has never looked back. Like East Coast employees up and down the line, he loves the thrill of working for the railway.
For the Love of Trains
East Coast employees eat, sleep, and breathe the railway. And while the customer service staff ensures passenger comfort, a dedicated behind-the-scenes crew of mechanics, drivers, and engineers ensures their safety.
A Day in the Life
Some trains have taken on iconic names and The Sir Bobby Robson is one of the most famous in the East Coast fleet. Spend a day in the life of the train through the eyes of the staff on board, and the station teams en route from London to Edinburgh.
All in a Day's Work
On the railway, no two days are alike and East Coast staff thrives on the variety. Today, a heavy snowfall could spell chaos for the entire rail network. Later, all trains grind to a halt when there's a fatality on the tracks.
Credit Where It's Due
The York Station staffers are put to the test when the York Races combine with a busy bank holiday.